Returns

Penguinier's catalog exists so that what arrives matches what the shopper promised. When it doesn't, the fix should not be a fight.

The short version

• Not as described, damaged, or defective: tell your shopper (or email us) within 14 days of delivery — full refund or replacement, and the defect counts against the listing, not against you.
• Changed your mind: unused items in original condition can be returned within 30 days of delivery. Return shipping for change-of-mind returns is on you unless the seller says otherwise.
• Never shipped on time: if a seller misses their committed ship window and you no longer want the order, cancel for a full refund.

How to start a return

Tell your shopper in the conversation where you bought the item, or email support@penguinier.com with the order id. Refunds go back to the original payment method.

Honesty works both ways

Return claims are recorded internally to keep the catalog honest. Buyer claims never become public seller ratings, and abuse of the return path can close an account.